![]() You will have to cover shipping expenses for all items except those sold exclusively on the JCPenney website. To submit a return request, fill in the returns form on your invoice and mail it with your product to one of these JCP facilities: Nevada If you wonder how to return JCPenney online orders, you’re in the right place. ![]() Prepare your items along with your receipt.When you return items to a JCPenney store, you can either exchange them or get a refund. You can return items to JCPenney by using these methods: JCPenney doesn’t offer returns on the following items: JCPenney manufactures them according to your exact specifications, which is why the company can’t resell the items. Custom Blinds, Shades, and DraperiesĬustom blinds, shades, and draperies can only be refunded if they are: Smartwatches and fitness trackers must be returned within ten days of the purchase date in the original condition and with the original packaging and all accompanying accessories. You shouldn’t return delivered products to JCPenney stores. JCPenney will charge you a 15% restocking fee and an $85 pick-up fee. Electronics and Fitness EquipmentĮlectronics and fitness equipment must be returned within 48 hours of delivery, accompanied by the product manuals, accessories, and the original sales receipt. If you’re unsatisfied with your product, JCPenney offers to exchange it for another of the same or lesser value within 60 days of product acceptance. Eyewear and Contact LensesĬustom-made eyewear and unopened contact lenses are eligible for a full refund within 24 hours of purchase. You must return furniture and mattresses within 48 hours of delivery. The items are unworn, unaltered, in original condition, and accompanied by the original packaging and accessories.The return takes place within 60 days of the purchase date and you have the original receipt.You can refund fine jewelry and watches if: JCPenney will only accept dresses with the green return tag still in place. Digital Images and CDsĭigital images and CDs are not eligible for returns or exchanges. You can return your photos within 60 days of purchase, accompanied by the original sales receipt, for a full refund on the original payment form. The following product categories have a more strict return policy: Your refund amount will equal the lowest selling price of the product in the last 45 days.Īll non-receipted returns and exchanges at JCPenney require a valid photo ID.Ĭustomers from Connecticut and Massachusetts can receive a sales tax refund if they return items within 90 days of the purchase date. If you don’t have a receipt, you can exchange your item or get a refund in the form of a Merchandise Return Voucher. If you return your product with the original receipt, you’re eligible for a product exchange or full refund of the product’s purchase price to the original payment method. ![]() Due to their nature, such items do have a return deadline. JCPenney doesn’t have a return deadline-you can return your product at any time unless it fits into the jewelry or electronics category. I Everything You Need To Know About the JCPenney Return Policyĭid you shop at JCPenney only to realize that the items you chose weren’t the right fit? Our guide has all the information about the JCPenney return policy! JCPenney Return Policy Explained
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